Delivery Policy - Direct Mats

Direct Mats will deliver your mats anywhere in Australia. Whilst we are happy to arrange delivery and find a freight forwarder for you all shipping charges are the responsibility of the customer. Please find below our delivery policy.

Freight Costs

For freight cost please use the freight calculator on the website. Feel free to contact us for more information.

Tracking Your Order

All tracking numbers and freight forwarder details will be supplied to customer upon dispatch of goods.

Authority to leave (ATL)

If you have requested that the goods be left at the premises unattended or have not left any instruction’s at all, the order will have defaulted to an ATL status. This will result in a no signature on delivery. By using this option Ezy Mats and the nominated freight company will accept no responsibility for lost or damaged stock. You must have your order shipped to either a residential or business address, where your order can be checked and signed for.

All orders shipped will have ATL by default, as our freight carrier no longer offers a 2nd delivery (re-delivery) service. It is your responsibility to track and contact the freight company if you wish for your order not to have the authority to leave and you intend to collecting your order from their depot. Any 2nd deliveries fees will be charged to the customer.

Nobody Home

If there is nobody home and the courier driver does not feel it safe to leave your delivery at your front due to your location or street visibility the order will be returned to the carrier’s depot, or to the supplier. In this situation, you will be liable for charges for the re-delivery. Always send your package to a location where there will be someone to take and sign for the delivery.

Delivery Time

Please note local delivery is 3-5 days from date of order. Delivery to remote areas may take longer.

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Please do not allocate hours as the courier company cannot deliver within allocated time frames. The estimated delivery times are on business days (Monday through Friday) excluding Public holidays.

Please do not ask to be called prior to delivery as the freight forwarders may not follow that instruction due to OH&S regulation for mobile phone operation whilst driving.