At Direct Mats we understand mats may sometimes need to be returned. All purchases can be returned for a refund or exchanged. There is a 20% restocking fee for any and all returns:
Items need to be returned within 30 days of Purchase.
Mats must be unused and in the original packaging, which must be un-damaged and in original condition. Direct Mats reserves the right to reject the return or exchange of any goods, which do not meet the above standards.
Mats must be returned to our warehouse:
Belmore (NSW)- Warehouse
Port Melbourne (NSW) Warehouse
Please confirm with us your order number and we will confirm the warehouse address for dispatch.
Returned goods will be processed as soon as possible, usually within 3 business days. Please note Postage and funds transfer time will effect time it takes to receive your funds.
The customer must pay shipping costs for any returns or subsequent exchanges.
We will not accept responsibility or offer credit for any items lost or damaged during transit. Please pack return goods well and ensure you have a tracking number.